Team communication is good but occasionally the front desk falls down on letting clients know when an appointment is cancelled. By way of example, I had an appointment booked with Vijay for yesterday... Team communication is good but occasionally the front desk falls down on letting clients know when an appointment is cancelled. By way of example, I had an appointment booked with Vijay for yesterday afternoon after my session with Sarah. She let me know that he was no longer there and offered to set me up with Hillary but the front desk should have let me know that in advance.