I had one incident where I accidentally tripped the alarm. I called your company to cancel and was on hold for 10 minutes prior to someone picking up. If I was not stuck in the contract I would... I had one incident where I accidentally tripped the alarm. I called your company to cancel and was on hold for 10 minutes prior to someone picking up. If I was not stuck in the contract I would have cancelled my service. That is completely unacceptable. I want the old original Ackerman back, not the sell out monopoly of an alarm company you are today.