Improve your customer service and stop harassing your customers. I had really bad experience and yes please change your policy of auto renew for entire year, once your customer complete term of his... Improve your customer service and stop harassing your customers. I had really bad experience and yes please change your policy of auto renew for entire year, once your customer complete term of his commitment then it should be month to month basis and even if it is yearly auto renewal then you should not charge hefty amount when someone cancels his membership after completing initial contract commitment.