The web portal you encourage customers to use does not match the actual contract you sign. Everything from communication with the representative to my online account said I was in a 2 year contract.... The web portal you encourage customers to use does not match the actual contract you sign. Everything from communication with the representative to my online account said I was in a 2 year contract. Called to cancel and found out my actual contract was 3 years. Your portal, sales people and phone reps should have the same information.