I have never received a quote to replace my aging security system. I've asked customer service to stop billing me annually and they have ignored my requests and just billed be $249 for another... I have never received a quote to replace my aging security system. I've asked customer service to stop billing me annually and they have ignored my requests and just billed be $249 for another year. My fire alarm isn't working. At this point, I'd like to get my money back and move to another security company.