This is Mr Lee, but my alarm went off last week. Your rep called me and I ask what’s going on she replied I will call the police. Rude.... And the only thing happened was my wife open the back... This is Mr Lee, but my alarm went off last week. Your rep called me and I ask what’s going on she replied I will call the police. Rude.... And the only thing happened was my wife open the back door. And I still haven’t received an answer about my key remote from months ago. Really bad costumer service.