stop automatic renewals of contracts. If a customer signs a 1 year contract, honor that one year contract. Auto-renewing for another year, based on contract very fine print and no mention by the... stop automatic renewals of contracts. If a customer signs a 1 year contract, honor that one year contract. Auto-renewing for another year, based on contract very fine print and no mention by the sales person is misleading and unethical business practice.
stop making it so difficult to close out accounts. If a customers pays for the remaining balance to close out their account, do not then require that customer mail in written documentation requesting that the account be closed. Accepting payment for a service request, i.e. closing an account, then not honoring that request is unethical business practice