the people that I have spoken to on the phone have all been very helpful and kind. However, it was a pain to have to meet first with a Sales Person and then a Technician (9 days later) to install a... the people that I have spoken to on the phone have all been very helpful and kind. However, it was a pain to have to meet first with a Sales Person and then a Technician (9 days later) to install a seemingly very simple digital process (Total Connect 2.0).