I haven’t turned my service on in a while because some of the batteries are out on the door and window contacts and I always get an error message. Ackerman could proactively reach out to... I haven’t turned my service on in a while because some of the batteries are out on the door and window contacts and I always get an error message. Ackerman could proactively reach out to households where the service isn’t being used regularly to inquire if there are any problems. Instead, you just collect the monthly payment.