Brian, our technician, was terrific. He called about 30 minutes before arrival to give us a heads-up. He answered our questions thoughtfully and patiently before getting started. He worked quickly... Brian, our technician, was terrific. He called about 30 minutes before arrival to give us a heads-up. He answered our questions thoughtfully and patiently before getting started. He worked quickly and carefully until the job was done well. Kudos to Brian!