My business was robbed and the alarm didn't work correctly. I connected support, they told me that it wasn't the way the alarm was supposed to work and asked for more info. I have... My business was robbed and the alarm didn't work correctly. I connected support, they told me that it wasn't the way the alarm was supposed to work and asked for more info. I have provided that info and have been completely ignored. Horrible customer service. Horrible product. Find someone who cares about their customers.