Actually call back quicker after my alarm goes off. Last time I waited several minutes and was about to call you to see why you had not called. She apologized and said employees were dealing with... Actually call back quicker after my alarm goes off. Last time I waited several minutes and was about to call you to see why you had not called. She apologized and said employees were dealing with billing calls. That is not acceptable when one's house could be in the process of burglary.