I moved my alarm system to our new home in April 2018. At that time I didn't have Wi-Fi, so the technician was unable to install the door bell camera. Then in July 2018 the back door sensor fell... I moved my alarm system to our new home in April 2018. At that time I didn't have Wi-Fi, so the technician was unable to install the door bell camera. Then in July 2018 the back door sensor fell and triggered the alarm. I call my sale person and asked him about the camera and requested to send a technician to have it fixed. He said the camera was out-of-stock and asked me to send him an email so that he won't forget. In that email in July 2018 I also ask about the possibility of putting a motion detection in the master bedroom. It' now April 2019, and I haven't heard back. I found the service from the sales persons are not so responsive (even from my previous sales person. Also, when I called the number for your company for service, I was put on hold many times for a long time (that's why the sales person suggested me to contact him to get a better service, but I've been waiting for many months and still waiting.