The customer service we received when signing up should have been a warning sign for us. She was so unprofessional and inappropriate. She made racial comments about the area of our new home. The... The customer service we received when signing up should have been a warning sign for us. She was so unprofessional and inappropriate. She made racial comments about the area of our new home. The service price went up and continued to rise. We were trapped in a contract and it was extended without our consent. When we asked for them to show us proof of this extension you couldn’t. We had to end up paying to cancel the entire contract. We will NEVER HAVE ACKERMAN again! And we have told everyone what a terrible experience we had with your company.