Eliminate the contract. Contracts are the popular passive-aggressive ball and chain that companies use to retain customers. Companies who provide genuinely Excellent service have no need to lock... Eliminate the contract. Contracts are the popular passive-aggressive ball and chain that companies use to retain customers. Companies who provide genuinely Excellent service have no need to lock people into a contract because they have more effective and fair tactics for retaining their customers and keeping them happy. So when this contract expires I’m leaving.