i recently moved and haven't had a chance to call and change my plan. But it made me realize that all that happens when there is a power outage or the internet is out...which is how the device... i recently moved and haven't had a chance to call and change my plan. But it made me realize that all that happens when there is a power outage or the internet is out...which is how the device alerts help, is that I get 2 robot phone calls a day. no alarms are raised, just 2 robo calls, which I find very disturbing as a real emergency could have happened and the response from the security system I pay for monthly is robo calls. do not feel safe. do not feel protected. would never recommend to anyone.