Your billing department needs help. I signed up for a 3-year contract and going into year 2 there was a problem with the bill. Took me 2-3 hours on the phone to resolve. Going into year 3 a few... Your billing department needs help. I signed up for a 3-year contract and going into year 2 there was a problem with the bill. Took me 2-3 hours on the phone to resolve. Going into year 3 a few months ago, the same problem. Again, took me 2-3 hours on the phone with you to resolve