Loving the insights from our customer base and the customization for workflows. Wish there was a way to automate surveys to send again for customers who have not responded. Our CX rep Michelle Ruch,... Loving the insights from our customer base and the customization for workflows. Wish there was a way to automate surveys to send again for customers who have not responded. Our CX rep Michelle Ruch, keeps us on track and has a zest for this industry. High 5 AskNicely!