Some underwriters act like they are too busy to talk to you on the phone or don't want to take the time to handle a situation. Your return times on change request and quotes are way too slow to... Some underwriters act like they are too busy to talk to you on the phone or don't want to take the time to handle a situation. Your return times on change request and quotes are way too slow to try to compete quickly with other markets. Even simple emails for questions are taking days and maybe over a week for a reply that you have to keep following up just to get an answer.