It was a surprise to find we had to be bussed to the extremity of Heathrow airport to actually board the plane via one set of stairs for a whole Dreamliner. Then there was the 30 minute wait while... It was a surprise to find we had to be bussed to the extremity of Heathrow airport to actually board the plane via one set of stairs for a whole Dreamliner. Then there was the 30 minute wait while the bag of the person who checked in but did not board was retrieved. After that everything was fine. Genuinely friendly service, good entertainment, and it was only a 4.5 hour daytime flight so we did not need to recline seats or try to sleep. Did arrive half hour late due to late take off.