inefficiency. I call and tell you people when things change and then a year or 2 later get a letter wanting to know if there has been any changes (I told you when it happened, isn't that good... inefficiency. I call and tell you people when things change and then a year or 2 later get a letter wanting to know if there has been any changes (I told you when it happened, isn't that good enough) it seems like you people don't want to be bothered with a real person. hands off! we will contact you if WE want something otherwise leave us alone! usually contact with a letter or email and want the response in a letter, or email