it would be helpful to have an "auto-save draft feature" for when you're in the middle of typing out a reply to a customer (like Gmail has). I lost a big reply that I was typing by... it would be helpful to have an "auto-save draft feature" for when you're in the middle of typing out a reply to a customer (like Gmail has). I lost a big reply that I was typing by accidentally swiping sideways on my mouse pad, and so had to re-type the whole thing..