DO NOT like your automated response when alarm goes off. Automated call asks that one press a number if alarm was a mistake instead of having responder speak to a LIVE person who would ask for and... DO NOT like your automated response when alarm goes off. Automated call asks that one press a number if alarm was a mistake instead of having responder speak to a LIVE person who would ask for and verify our personal code. Your automated response allows any illegitimate intruder to nullify the alarm to my (the homeowner's) detriment. RETHINK YOUR PROTOCOL IMMEDIATELY to ensure that homeowners are safe and secure congruent with the monthly monitoring fee that we pay!!!