Respond. It is so hard to get customer service. I have called and even requested a response via text. No one responds!
Respond. It is so hard to get customer service. I have called and even requested a response via text. No one responds!
I was promised a video alarm bell as part of my installation. I never heard back from my sales agent. Name is Kevin Johnson. He said at that time the video alarm bells were not in stock due to Mr...
improve website - as an example, trying to login, forgot my password, very weak recovery - I can't send a reset to my email, tried to call ackerman as instructed, but of course they close at 5:00
I have personal and commercial accounts with Ackerman. I dissolved the commercial business and took for granted that when I called to cancel last May, 2018 that it was taken care of. I noticed that...
Make customer service better
Be honest
Give people what you say you're going to give them. I didn't receive the Alexa when the promo was going on and was told I would get one. Signed up to get the ring door bell after months of...
Unorganized, as well as maybe need more customer service/ reponse agents. My home alarm has been set off twice and they ( Ackerman) didn’t call or notify us. When we called in to ask they said they...
My alarm went off last night. Took almost 6 minutes to call and check if everything is ok. That’s in unacceptable
Your system is no longer operational. I spoke to a representative about this and the "fix" is to upgrade. If it won't work now why would I upgrade only to repeat this problem.