would be nice to have someone call sometime and ask,how are things going do you have any questions or problems with the system you would like to ask about. It seams once you sign your contract... would be nice to have someone call sometime and ask,how are things going do you have any questions or problems with the system you would like to ask about. It seams once you sign your contract that's it. The only time you hear from Ackerman is your bills.