Sometimes we received calls when the alarm went off and sometimes we didn't. Called for an update on equipment and were given no discounted options for a customer who have been with you guys for... Sometimes we received calls when the alarm went off and sometimes we didn't. Called for an update on equipment and were given no discounted options for a customer who have been with you guys for years...in addition when we were asked to end our contract we were given the run around, asked for a manager, the manager stated she would look it over, sent an email and never called back for follow up or returned our emails when we asked questions concerning our contract.