update technology to today's standards. I was under the impression that new equipment would be installed at no charge when I transferred the service to new residence. inform customer of charges... update technology to today's standards. I was under the impression that new equipment would be installed at no charge when I transferred the service to new residence. inform customer of charges PRIOR to dispatch!! Y'all suck in the customer service area and I cannot wait to get out of this stupid contract. NO, I would NOT recommend Ackerman to anybody.